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Scheme Co-ordinator Job Details
Job title: Scheme Co-ordinator
Category: Healthcare
Term: Temporary
Location: Hertfordshire
Ref: 895133
Job description:
Role Purpose - To deliver a quality enhanced housing management service that responds to customer and organisational needs, in order for residents to maintain their tenancies and ensure that the scheme meets all Health and Safety and Housing compliance requirements.

Key Result Areas
(KRA's set out the results that must be
produced if the role holder is to be successful in the role. The priority for each KRA may vary from time to time) Key Elements
(Key Elements are indicators of performance required to achieve KRAs. The individual elements below may not apply in every situation, nor are they a complete list). % Time
(Current priority
for each KRA)
Service to Residents
Promote the well being of residents and maintain tenancies

* Monitor maintenance issues and report them to the appropriate department
* Monitor the security of the block and tenants, ensuring that tenants feel safe and secure within the scheme and their home
* Assist tenants in paying their rent in a timely and most effective method
* Respond to emergencies
* Build and maintain on going and trusting relationships with residents
* Monitor residents' well being and care packages to ensure appropriate support
* Contribute to multi-disciplinary assessments in relation to housing management
* Build and maintain effective relationships with residents' families and appropriate external agencies
* Assess and respond to current and potential residents needs, acting as a housing advocate when necessary
Resident Involvement
Promote the independence of residents
* Encourage, support and co-ordinate Housing Management Scrutiny activities
* Establish and maintain links with the local community
* Encourage, in consultation with residents, full use of communal facilities, primarily by residents but also by other people in the neighbourhood
* Promote resident participation and involvement
Local Environment
Ensure an attractive clean and secure local environment

* Monitor delivery of services, take appropriate action to deal with discrepancies
* Monitor service contract performance against specification, taking appropriate action, including reporting discrepancies to managers
* Ensure scheme is kept clean and secure in accordance with the organisations standards
* Ensure faults are reported and repairs completed
* Ensure compliance with health and safety, fire regulations and emergencies procedures

Provide the administrative services required for effective service delivery
* Maintain accurate records and review them regularly
* Account for income and expenditure
* Maintain an accurate scheme inventory

Please3 contact Joshua Jacob for more information.
Salary: 10.10 per hour
Start date: 02.02.17
Contact name: Joshua Jacob
Contact email address:
Contact telephone number: 01473 557939
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