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Maintenance / Customer Service (Relief) Job Details
Job title: Maintenance / Customer Service (Relief)
Category: Commercial
Term: Temporary
Location: Cambridgeshire
Ref: 895167
Job description:
* Under the guidance of the Senior Beadle to be responsible for the caretaking, maintenance and security of designated corporate locations
* Provide reception support at designated corporate locations.
* To provide a high quality, customer focussed service to councillors, staff and members of the public.

Duties and Responsibilities
1. To undertake and deliver a full range of effective and customer focussed support tasks at designated corporate buildings, ensuring adequate cover is maintained at all times, to help members of the public and provide a point of contact at evenings and weekends, participating in a rota system to facilitate this when required.
2. To assist in civic functions and or meetings as and when required.
3. To ensure buildings are locked, all windows are secured, lights turned off and alarms set.
4. To assist with the setting up of Meeting Rooms and ensure they are equipped for use when required, involving routine moving of furniture and equipment, including assembly/disassembly.
5. To provide refreshments at meetings of functions as instructed in accordance with agreed policies and procedures, including where applicable dispensing drinks and liaising with external suppliers.
6. To assist with occasional moving of furniture between or within offices as instructed.
7. To support the work of the reception team as and when required.
8. To advise Facilities Management of any structural or other defects in connection with the premises, reporting through the helpdesk in Property Services.
9. To monitor the cleanliness of the premises and report any problems to the Operational Facilities Manager or directly to the contractor, carrying out any emergency cleansing work in the absence of contractors.
10. To receive and monitor on-site requests for Facilities Management repairs, carry out minor repairs of a non-technical nature (e.g. replacement of light bulbs, putting up notice boards/clocks, replacing screws etc) or forward as appropriate to the Property Services Helpdesk.
11. To exclude unauthorised persons from Council premises when appropriate and within guidelines.
12. To carry out the collection and initial distribution of letters and parcels delivered to Council premises. Take charge of recorded mail and parcels and deliver to the appropriate offices.
13. To assist with the evacuation of Council premises in the event of an emergency including fire/bomb alerts.
14. To carry out all responsibilities with regard to the Council's Equalities Policy and Procedures and Customer Care Policy.
15. To comply with all Health & Safety at work requirements as laid down by the employer.

Skills and Attributes
Essential
1. Ability to communicate confidently and effectively in liaising with Elected Members, senior managers, stakeholders and the public.
2. Ability to work accurately and with strong attention to detail.
3. Ability to maintain confidentiality, use diplomacy and act in a non-political manner when conducting duties.
4. Ability to work as a Team Member and support colleagues in the fulfilment of their duties.
5. Ability to move furniture and equipment as instructed.
6. Flexibility to work during the day, evenings, weekends and Bank Holidays as requested

Desirable
1. Computer literacy

Knowledge and Experience
Essential
1. Experience of working in a customer service environment

Desirable
1. Experience of post handling and distribution.
2. Experience in building care-taking
3. To have attended an approved manual handling training course
Salary: 8.54 per hour
Benefits:
Start date: 20.02.17
Contact name: Joshua Jacob
Contact email address: joshua.jacob@hunterskill.com
Contact telephone number: 01473 557939
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