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Vacancy details...
Business Process Manager Job Details
Job title: Business Process Manager
Category: Commercial
Term: Permanent
Location: London
Ref: 894840
Job description:
Working with the Head of Resources and Head of Formation on a fixed term project basis to review the current operational working practices and recommend areas for improvement in the light of strategic changes in Selection; devise and design new operational processes and role profiles that support the new direction. Induction will be provided to familiarise the postholder with current procedures and legacy processes.

MAIN DUTIES AND RESPONSIBILITIES:

* Coordinating the Advisory Panels process between the Selection Secretaries and the Administrative team and resolution of any emerging issues
* Managing the work of the administrative team; setting the priorities, identifying training needs and ensuring that each deliverable is tackled in a logical, structured order
* Liaising closely with the Selection Secretaries and ensuring that candidates and advisers are allocated efficiently.
* Preparing regular service monitoring reports and circulating to key stakeholders throughout the division
* Representing the support service at meetings where required
* Contributing to the review of process and recommendations for (administrative) and other initial process improvements (July - August), with implementation of any changes from September based on current approaches
* As a new selection process is defined, working to review and design a new administrative support system including processes and role definitions
* Providing advice and process support to the Head of Formation as he redefines the working model of the Selection Secretaries
* Ensuring that a new operating model is designed and developed which is consistent with organizational needs, delivers improvement and has flexibility for significant growth
* Document the new operating process and role requirements
* Maintain collaborative communication with all colleagues and stakeholders to evaluate effectiveness of process improvement and impact of plans.
* Pro-actively identify, escalate and resolve issues and potential obstacles in order to ensure successful implementation. Ensuring appropriate escalation and communication (upwards and downwards) of issues.

PERSON SPECIFICATION:

Essential

Knowledge/Experience/Qualifications:
* Previous experience in a project management/business operations role implementing process design/organisational change initiatives to improve efficiency
* Role definition experience in a complex administrative environment
* Management experience of an administrative function/teams
* Experience of producing appropriate role and process documentation
* Significant experience of managing projects from design phase through to successful completion
* Familiarity with recruitment module systems/applicant tracking systems
* Proven ability to plan and control work, while managing changing and competing priorities
* Effective user of technology, digitally aware and able to adapt to technological change
* Project management qualification

Skills/Aptitudes:

* Able to identify and breakdown business and process problems and develop workable solutions
* Able to manage the full process lifecycle from design through to implementation
* Able to gather and analyse data (through interviews and wider research), problem solve and make decisions confidently
* Ability to organise and prioritise own workload and work to deadlines
* Able to build rapport at all levels and to challenge in a supportive, yet stimulating way
* Enjoys working in partnership with others and developing ideas collaboratively
* A positive team member who contributes, supports and leads as the situation requires, in order to maximise the effectiveness of the team's work.
* Ability to communicate effectively and confidently; to speak, listen and write in a clear, thorough and timely manner
Salary: 37000 per annum
Benefits:
Start date: ASAP
Contact name: Nick Fisk
Contact email address: nick.fisk@hunterskill.com
Contact telephone number: 01473 216611
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