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Service Desk Analyst Job Details
Job title: Service Desk Analyst
Category: Commercial
Term: Temporary
Location: Worcestershire
Ref: 894844
Job description:
Hunterskill Recruitment are looking for a Service Desk Analyst in Worcester.

Reports to:
Senior IS Service Desk Analyst

Job base:
Travel Requirements:
Requirement for working outside of normal hours:
A flexible approach is required

Job Purpose:
To resolve customer IS queries and improve the IS service to the Group.
Sanctuary Housing Office.

This job sits within the Information Systems function based in Worcester. The function is responsible for delivering IS capability within the Sanctuary Group to deliver high quality services for customers.

The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both health & safety and Equality & Diversity at all times.

This profile is not an exhaustive list of duties and other activities may need to be carries out requiring similar skill levels.

Key Accountabilities:
Provide technical expertise to resolve customers' queries effectively to ensure delivery of services within Service Standards and customer satisfaction.
1. Analyse and respond to customers' IS queries to improve their capability and/ or rectify system and application faults
2. Identify and respond to customer demand, recommend and supporting improvements to IS services, particularly systems and applications.
3. Assist in the development of IS administration and processes to provide efficient, customer-focused services that utilise the capacity and capability of the IS service.
Salary: 12.99 per hour
Start date: ASAP
Contact name: Ethan Jacob
Contact email address:
Contact telephone number: 01473 216611
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