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Vacancy details...
Customer Service Advisor Job Details
Job title: Customer Service Advisor
Category: Commercial
Term: Permanent
Location: Suffolk
Ref: 894922
Job description:
Our client, a leading local supplier of Energy are looking for experienced Customer Services Advisors to join their diverse team based in Ipswich.

Key Accountabilities:

Post sale contract acceptance with successful activation of customer accounts in line with the contracted supply start date
Timely Objection handling that ensures accounts contracted to the company reach a supply status and remain 'on supply' for the duration of the contract term.
Accurate and timely invoicing, in line with the individual portfolio invoicing cycle or customer requirements
Timely and accurate set up of customer payment method to ensure payment collected in line with the agreed payment terms
Understanding of I&C/HH Terms and Conditions to ensure late payment charges and volume variance charges are applied where necessary
Ensure payment for account is received following production of invoice with chasing of debt balances on accounts that have failed to make payment
Management of I&C cash forecast spreadsheet on a daily basis, detailing firmed payment due dates and amounts
Effective processing of Change of Tenancies and account Renewals
Resolution of customer queries within 24 hours of receipt
Effective application of the Complaint Handling Standards and other applicable company policies and procedures
Activation of system driven tasks and alerts to retain the portfolio in a 'healthy' state fit for bill
Ensure that industry data is transferred and action taken between third parties in a timely manner
Establish effective working partnerships with other I&C functions (Key Account Managers, Sales Admin, Supplier Management, Power Purchasing and Finance) within Haven Power to maximise operational performance

Job Purpose:

To deliver the end-to-end I&C customer process post sale to include registration, billing and credit management. Focus on maximising quality in turn delivering industry leading customer service through the adoption of account management methodology

Candidate Requirements:

Customer focused with previous experience in a customer facing environment
Excellent Communication Skills
Keen team player with the ability to work both as part of a team and on your own initiative
Ability to organise own time to ensure delivery against deadlines
Calm and controlled telephone manner with a proven ability of resolving difficult and complex telephone queries to the customers satisfaction
Understanding of the Electricity Industry
PC literate specifically in Microsoft Word and Excel with an aptitude for database based software
Salary: 16500 per annum
Benefits:
Start date: ASAP
Contact name: Nick Fisk
Contact email address: nick.fisk@hunterskill.com
Contact telephone number: 01473 216611
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