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Customer Service Advisor Job Details
Job title: Customer Service Advisor
Category: Commercial
Term: Temporary
Location: West Yorkshire
Ref: 895091
Job description:
 Your primary role as a CSA is to effectively handle all incoming contact with our customers. This will be mainly via the telephone but also includes other access channels ie. Face to face and email
 You will be expected to deal with a wide range of queries and issues from both our existing and prospective customers with confidence; demonstrating excellent customer service skills at all times.
 You will have the ability to meet and exceed key performance targets and to operate within an agreed call abandoned rate.
 You will take responsibility to manage your own workload whilst ensuring customers' needs take priority.
 You will be expected to work within the disciplines required to operating a highly demanding front line Customer Service Centre
Reporting To
Will receive supervision and guidance and report to the Customer Service Team Leader

Hours are 9am - 5pm Mon - Fri
Salary: 9.84 per hour
Start date: ASAP
Contact name: Janine Edwards
Contact email address:
Contact telephone number: 01473 216611
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